Privacy Policy

Enlightened Recovery Website Privacy Policy

Effective Date: December 1, 2023

Introduction

Enlightened Recovery is committed to protecting the privacy and security of our clients’ health information. This Privacy Policy outlines our practices in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

1. Use and Disclosure of Protected Health Information (PHI)

We may use and disclose PHI for treatment, payment, and healthcare operations purposes. For instance, if a client requires hospitalization, we may disclose necessary information to healthcare providers. Additionally, if we believe a client poses a threat to themselves or others, we may disclose relevant information to prevent harm. Other disclosures will be made only with the individual’s written authorization, which they may revoke as permitted by law.

2. Individual Rights

As our client, you have several rights concerning your PHI. These rights include, but are not limited to:

• The right to inspect and copy your PHI.
• The right to request amendments to your PHI.
• The right to receive an accounting of certain disclosures we have made of your PHI.
• The right to request restrictions on how we use and disclose your PHI.

To exercise these rights, please contact our office as outlined in Section 4.

3. Our Legal Duties

We are legally required to:

• Maintain the privacy of your PHI.
• Provide you with this notice of our legal duties and privacy practices with respect to PHI.
• Abide by the terms of the current privacy policy.
• Notify you if we are unable to agree to a requested restriction on how your information is used or disclosed.
• Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.

  4. SMS Privacy Policy

Introduction

We use SMS messaging to enhance our services and communicate with you. This section explains how we handle and protect your personal information in relation to SMS communications.

Consent

By opting into our SMS services, you agree to receive SMS messages from Enlightened Recovery at the phone number you provided. You confirm that the number you provided is your own and that you will notify us if it changes.

Types of Messages

You may receive automated marketing and informational messages, appointment reminders, health tips, billing information, and updates about our services through SMS. These messages are intended to improve your experience with our behavioral health services.

Message Frequency

The frequency of messages will vary based on your interactions with our services. Generally, you may receive a few messages per month.

Privacy of Information

We respect your privacy. The SMS opt in or phone numbers for the purpose of SMS will not be shared with third parties. Enlightened Recovery does not sell, rent, or lease your personal information to third parties. Your phone numbers and the content of your messages are stored securely and are used solely for the purpose of our communication with you.

Opt-Out Option

You may opt out of receiving SMS messages from us at any time by replying “STOP” to any message you receive. Upon receiving your request, we will cease sending SMS messages to you as soon as is technically feasible.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Changes to This Policy

We may update this SMS Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website and updating the “last modified” date at the top of this policy.

Contact Us

If you have any questions about this SMS Privacy Policy, please contact us on our contact form or phone number on this website.

   5. Contact Information

For any questions, concerns, or complaints about your privacy rights or our privacy practices, you may contact:

Changes to This Privacy Policy

We reserve the right to change this privacy policy and make the new provisions effective for all PHI we maintain. Revised policies will be posted on our website and available upon request.